HERAZUR LLC / SUPPORT

How can we help?

Help for Herazur apps and web products. If your question is not answered here, write to us.

Subscriptions and refunds

Purchases in our mobile apps are processed by Google Play or the Apple App Store. We never see your full payment card details.

Cancel a subscription

• Android: open the Google Play Store app, tap your profile picture, then Payments & subscriptions → Subscriptions, and choose the subscription.
• iPhone and iPad: open Settings, tap your name, then Subscriptions.

Uninstalling an app or deleting your account does not cancel a subscription. Cancel it in the store so that it does not renew.

Refunds

Refunds are decided by the store under its own policies. You can request one from Google Play ↗ (opens in a new tab) or Apple ↗ (opens in a new tab). If something went wrong with a purchase, email us as well and we will help where we can.

New phone or reinstall

Sign in with the same Google Play or Apple account you used to buy. If the app has a Restore purchases option, use it to reactivate your subscription.

Delete your account or data

You can ask us to delete your account and the personal data associated with it at any time.

1. In the app: where an app offers account deletion in its settings, you can use it directly. In Portionly, for example, open Settings → Delete account.
2. By email: if you cannot use the app, email support@herazur.us from the email address linked to your account. Use the subject “Account deletion request” and name the app. You do not need to reinstall it.

We may ask for information to confirm that the account is yours. Never send passwords, sign-in codes, or payment card details. We aim to complete verified requests within 30 days. Records that the law requires us to keep, and purchase records held by Google Play or Apple, may be retained as required.

To delete specific data instead of your whole account, describe what you want removed in your email. Apps that keep your data only on your device, such as SubGuard, remove it when you uninstall the app or clear its storage.

Privacy policies

Each app has its own privacy policy describing what it collects and why. The practices of this website are described in the website privacy policy.

Report a security issue

If you believe you have found a security vulnerability in a Herazur product or website, email furkan@herazur.us with a description and the steps to reproduce it. Please give us reasonable time to fix the issue before disclosing it publicly. The same contact is listed in our security.txt.

To report harmful content or behavior inside an app, use the app’s report option where available, or email support@herazur.us.